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Call Center Statics

Call Center Statics

(10 AGENTS TO 1000 AGENTS)

We are an experts in Designing well suited Call Center Application for small 10 to unlimited Agents with our in-house developed Aster Asterix based or Standard Xorcom Solutions. Solutions are so Robust as it has platform like Linux OS, so with minimum hardware and without any security threats can deploy any environment easily. Web based GUI for Admin, Agents, Team Leaders and Supervisors are added advance features which ease them to manage, monitor and configure the system without expertise.

We cover following features:

  1. AUTO-DIALER
  2. POWER DIALER
  3. PREVIEW DIALER
  4. Automatic Call Distribution (ACD)
  5. Interactive Voice Response(IVR)
  6. Call Recording & Reports
  7. API Integration
  8. CRM Integration & Real
  9. Time Dashboard
  10. Call Features
  11. Transfers
  12. Conference
  13. Parking
    14. Call Features
    1. Conference
    2. Parking
    3. Call Forwarding
    4. Call Retrieving
    5. Call Waiting
    6. CLIP
    7. Blind / Attended / Consultative Transfers
    15. Dialing
    1. Web - based agent and administrative interfaces
    2. Ability to have agents operate remotely
    3. Integrated call recording
    Media support
    1. Inbound - Voice
    2. Outbound - Voice – Scheduled callback, Abandoned callback
    2. Campaigns (dial from list)
    1. Email
    2. Voicemail
    3. Fax – via email
  3. Call Center Features
    1. Inbound, Outbound and Blended call handling
    2. Outbound agent controlled, voice broadcast and predictive
    5. Realtime Supervisor / MIS Application Capabilities
    1. Lead Assign/Reassign Management to agents
    2. Lead Assignment on Preview Dial and Autodial
    3. Custom held Duplicate Check on Lead Upload
    4. Statistical Reports with Graphs for all reports
    5. New Lead add Features on Agent Screen
    6. Three - Way calling within the agent application
    7. Web – configurable IVRs and Voicemail boxes
    8. Scalable
    9. Call Center Reports and Analytics
    6. Routing
    1. Ability to Alternate ‘N’ Number Dialing
    2. Ability for Inbound Call Routing to last attended agent
    3. Ability for VIP Number Priority Routing
    Agent Applications and Capabilities
    1. Ability to get Missed call reports on Agent Screen
    2. Campaign wise
    3. Ability to get Last 10 Transactions of Customers Including
    4. Comments history
    5. Ability to set Custom Agent screen
    6. Ability to set Agent Dashboard
    7. Ability to view Complete Number Masking on Agent screen
    8. Ability to announce broadcasting for all agents
    9. Ability to view FAQ’s
    10. Ability to set Time limit on Disposition Screen
    11. Ability to monitor Task Management for follow-up
    12. Ability to get Call Recording with Playback/ Download on GUI
    13. Ability for Integrating SMS/Email facility
    14. Repeated Missed call alert Cross Check
    2. Interactive Voice Response
    1. Web based configurable GUI
    2. Multi Level
    3. Database Integrated
    4. CTI / CRM Integration capable
    5. Time based Rules
    6. Authentication for routing
    7. Advanced Automatic Call Distribution System
    8. Conference Bridge Management
    9. Call Details Reports
    10. Internal Billing